Shipping Policy
Shipping Rates | Shipping Insurance | Free Shipping | Return Policy | Refund Policy | Contact Us | Hours
All items purchased from BAO Health will be shipped within 24 hours of a cleared payment on operational business days. If manufacturing time is needed for any item purchased, the item will be shipped within 24 hours of receiving the finished product from the manufacturer excluding non-operational days.
If you need to have an order shipped immediately, please contact us before ordering to verify that your items are in stock. When items are not in stock they must be ordered by us to fulfill your order.
Any orders placed with BAO Health after 11am EST will be shipped the following business day, excluding weekends and holidays. If a shipment needs a change of address after the order has been shipped (via UPS), the additional cost to do this will be requested in order to process the re-route shipment request. If you have any questions on estimated ship times please contact us before ordering.
Shipping Rates
Shipping rates are based on the total value of items purchased. We give good faith estimates and prices are subject to change based on actual shipping costs. While this is extremely rare, we do reserve the right to update shipping as needed.
| Subtotal From | Subtotal To | Shipping Price | Delivery Type | Service |
| $0.01 | $9.99 | $4.95 | Ground (1-6 Day) | USPS First Class or UPS Ground |
| $10.00 | $49.99 | $7.95 | Ground (1-6 Day) | USPS First Class or UPS Ground |
| $50.00 | $199.99 | $12.95 | Ground (1-6 Day) | USPS First Class or UPS Ground |
| $200.00 | $499.99 | $19.95 | Ground (1-6 Day) | USPS First Class or UPS Ground |
| $500.00 | $999.99 | $24.95 | Ground (1-6 Day) | USPS First Class or UPS Ground |
| $1,000.00 | $2,999.99 | $69.95 | Ground (1-6 Day) | USPS First Class or UPS Ground |
| $3,000.00 | $5,999.99 | $149.95 | Ground (1-6 Day) | USPS First Class or UPS Ground |
| $6,000.00 | $10,000.99 | $249.95 | Ground (1-6 Day) | USPS First Class or UPS Ground |
| $0.01 | $9.99 | $20.00 | Express (1 Day) | USPS Express or UPS Next Day Air Saver |
| $10.00 | $49.99 | $37.50 | Express (1 Day) | USPS Express or UPS Next Day Air Saver |
| $50.00 | $199.99 | $66.00 | Express (1 Day) | USPS Express or UPS Next Day Air Saver |
| $200.00 | $499.99 | $99.00 | Express (1 Day) | USPS Express or UPS Next Day Air Saver |
| $500.00 | $999.99 | $154.00 | Express (1 Day) | USPS Express or UPS Next Day Air Saver |
| $1,000.00 | $2,999.99 | Quote (Contact Us) | Express (1 Day) | USPS Express or UPS Next Day Air Saver |
| $3,000.00 | $5,999.99 | Quote (Contact Us) | Express (1 Day) | USPS Express or UPS Next Day Air Saver |
| $6,000.00 | $10,000.00 | Quote (Contact Us) | Express (1 Day) | USPS Express or UPS Next Day Air Saver |
Optional Shipping Insurance
This can be added to items purchased. Please see specified items for cost details. BAO Health is not responsible for any lost packages in transit and recommend shipping insurance for all purchases. We will assist with any lost packages to the fullest of our ability.
Free Shipping
When BAO Health offers Free Shipping there are some restrictions to this offer. Qualifying amount applies to merchandise only. Subject to change without notice. Offer valid for Economy Shipping within the continental United States. Some restrictions apply.
Shipping rates apply to all products. Some orders may require additional shipping charges:
- Free Shipping does not apply to orders shipped outside of the continental United States; you will be charged the Standard Shipping Charges your product(s) subtotal in addition to the $40.00 out-of-US Surcharge in the case of Alaska, Hawaii and all other US Territories.
- Free Shipping does not apply to state contract pricing, bids, or quotes where shipping fees have been applied. In these cases the products are typically substantially discounted.
- Free Shipping does not apply to closeout items.
- All exchanges are subject to shipping charges unless an error on our part occurred.
- APO and FPO addresses are not eligible for this promotion and may incur additional charges.
- Additional fees apply to hazardous materials/chemicals/aerosols, oversized, or heavy items/orders over 70 lbs.
- Some vendors excluded, including but not limited to: EoTech, Leatherhead, Ultimate Training Munitions (UTM).
Return Policy
BAO Health requires that you contact us prior to the return of any item. From the date of delivery you will have fourteen (14) days to return items purchased. Store credits can be offered on all items purchased. If the item purchased is not as described we can offer a full refund. There is a 20% restocking fee for all items. If an item is ordered by the factory, then the fee will be adjusted per the manufacturer's cost to return an ordered item(s). If there is an exchange of the item for a similar item, we reserve the right to waive this 20% restocking fee. BAO Health reserves the right to deny a return that is not returned in the same condition as when it was originally mailed from our location, shows any signs of wear (on new items), or for any reason we feel you jeopardized the ballistics or items. Any issued RMA's are valid for 7 days from the issued date and are required to be shipped back within this 7 day period. Shipping redirects or re-shipments, costs accrued are covered by the customer. Any returns need to be sent with a tracking number; we are not responsible for lost or stolen returns while in transit back to us.
Refund Policy
All refunds will be issued back within 7 days from the date the item is received by BAO Health. We reserve the right to deny a refund if the returned product is not in the same condition as when it was originally mailed from our location if it shows any signs of wear (on new items), or for any reason we feel you jeopardized the ballistics. All returned items must be shipped with a tracking number. We are not responsible for lost or stolen returns while in transit back to us.
Hours of Operation
Monday-Friday: 9:00am to 5:00pm EST
Saturday/Sunday: Closed
Call Us Toll Free during business hours: 1-888-884-2427
Alternative ways of contacting us are available at the Contact Us link.